FAQ
Short answers, with links to the chapter that goes deeper.
How do I create a project?
Section titled “How do I create a project?”Upload one or more source files, pick the source language and the target language(s), and create the project — files are processed and become editable shortly after. See Creating a project.
Which file formats can I upload?
Section titled “Which file formats can I upload?”Word-processor documents (DOCX, ODT, RTF), PDFs, spreadsheets (XLSX, ODS, CSV), presentations (PPTX, PPT, ODP), plain text and XLIFF, up to 50 MB and 100,000 words per file. Files come back in the format they went in. Scans and images are next, with OCR; legacy XLS should be saved as XLSX first. See Supported file formats.
When can I start editing a file?
Section titled “When can I start editing a file?”A file becomes editable once it has finished processing. Each file can be translated into one or more target languages; open it in the editor to translate, and download it from the project hub when it’s done. See The project hub.
Can the platform reuse my previous translations?
Section titled “Can the platform reuse my previous translations?”Yes — translation memories (TMs) store past translations so identical or similar text can be reused. Exact TM matches and repeated segments can be filled from the memory before machine translation runs. See Translation memories.
How do I keep terminology consistent?
Section titled “How do I keep terminology consistent?”Use a glossary: it pins how specific terms should be translated across a project or client. Add term pairs (source term → preferred translation) and edit or remove them as conventions change. See Glossaries.
Which machine translation engines can a project use?
Section titled “Which machine translation engines can a project use?”Default (recommended, with automatic fallback), On-Prem, Cloud, Google, DeepL, Copy Source (fills targets with the source text unchanged), or None (skips machine translation entirely). See Machine translation & quality.
What does an organization add?
Section titled “What does an organization add?”Working as a team: shared projects, members with roles, and centralized billing. Projects created in the org are shared with the team, and org work is billed at the organization level. See Organizations.
How do translators get paid?
Section titled “How do translators get paid?”Through the platform. Confirming a priced offer charges the client’s card and holds the amount; accepting the delivery releases it to the translator’s bank account via Stripe, minus a platform fee shown on the offer. Translators set up payouts once, under Account → Billing. See Delivery & payments.