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Getting paid

Clients pay you through the platform. Their payment is charged when your offer is confirmed, held until they accept your delivery, and then transferred to your bank account via Stripe. You invoice the client directly for your work.

Setting up payouts

Section titled “Setting up payouts”

Payout setup lives on Account → Billing, in the Getting paid section. You need to complete it before you can accept paid work: accepting an offer without it shows Payout setup required and leaves the offer in your inbox until you are set up.

  1. Tax details. Platforms must report seller income to tax authorities, so this comes first. Enter your country of residence, tick I operate as a business if you do, and give the matching identifier: a business ID or VAT number, or your personal tax identification number. Individuals also enter their date of birth, which is part of the required income report. In Finland the personal tax number is your personal identity code; elsewhere, your national tax number. Income reporting applies to EU-resident sellers, so residents elsewhere have no tax ID to enter. Select Save tax details.

  2. Set up payouts with Stripe. Select the button and complete identity verification and your bank account details with Stripe. It takes a few minutes, and the platform never sees your bank details. If Stripe needs more information later, the section shows Action needed and Continue payout setup.

When the account is verified the section shows Payouts enabled and you are notified that clients can now pay you through the platform. Open payouts dashboard takes you to your Stripe dashboard for payout history and bank details.

What an offer tells you

Section titled “What an offer tells you”

Every priced offer shows the pricing model, rate, volume, and estimated total, plus the volume breakdown behind it (see Offers & assignment). Below the total, two lines appear only to you:

  • Platform fee — the platform’s commission on this job, deducted when the payment is released. If only part of the work is approved, the fee is recalculated on that smaller amount.
  • You receive — the total after the fee.

Every priced job has a minimum price; an offer whose total would fall below it is raised to the floor before it reaches you.

From confirmation to payout

Section titled “From confirmation to payout”

  1. Confirmed · Funded. When the project manager confirms your accepted offer, their card is charged and the payment is held for you. The offer shows Offer Confirmed · Funded, and you are notified that the client has funded the assignment. A funded assignment is a commitment on both sides.

  2. You deliver. Work through your stage and advance the target as usual.

  3. The client accepts. Releasing the held payment is how the client accepts your delivery. You are notified — Payment released — and the amount after the platform fee is on its way to your bank account through Stripe.

If the client is not satisfied, the usual remedy is rework: rows come back to you and the payment stays held until you have fixed them. Beyond that:

  • Delivery disputed. The client opened a formal dispute, with a reason you can read. The payment is frozen while support reviews it and contacts both of you. Clients cannot refund themselves; support settles it.
  • Partial payment. Support approved part of the work: that part is paid, with the fee recalculated on it, and the rest is refunded to the client.
  • Payment refunded. The delivery was rejected and the held payment refunded to the client. You are told the stated reason.

If the client takes no action on a held payment for a long time, the platform reminds them, and continued inaction counts as acceptance: the payment is released to you automatically. Held funds do not sit with the client indefinitely.

Batch deals on continuous projects

Section titled “Batch deals on continuous projects”

On a continuous project you work on batch deals instead of a single delivery: an offer scoped to a set of rows at an agreed rate, with the offer total as a ceiling. In the editor, the deal strip shows how many rows the deal covers, how many you have completed, and the approximate amount earned so far; rows outside the deal are greyed out.

A batch is settled after the client reviews it — you are paid for the completed rows at the agreed rate, and the money goes out immediately at settlement. If a completed batch passes its settlement deadline you are told, the client is reminded, and the project cannot open new batch deals until it is settled.

Section titled “Related”